COVID Safety Policies

Updated Policies for COVID Safety - 03-17-2022

  • SARS-COV-2 is an airborne respiratory virus that causes systemic tissue and organ injury with the possibility of long-term health problems, disability, and/or increased risk of premature death (cardiovascular, cognitive). (1, 2, 3, 4)

  • Our goal to to limit spread as much as possible as everyone remains vulnerable to disease/disability and death, especially those who are immunocompromised (due to disease or age - over 65), have pre-existing health conditions, and/or are unvaccinated.

What we are doing to keep our patients safe:

  • Wear NIOSH-rated N95 masks and require patients wear medically-rated surgical or KN95 or better masks, when reasonable, during their visit. We provide masks, if needed.

  • HEPA filtration in every room with CO2 monitors to ensure the best air-exchange in the treatment spaces.

  • Screening of patients for symptoms and exposure risk with the option to take a rapid antigen test if a patient has symptoms. Continuing to offer free last-minute cancellations if symptoms arise.

  • Maintaining our up-to-date vaccination schedule and recommend all patients follow CDC vaccine recommendations for SARS-CoV-2 (currently 3 doses are recommended for all adults, 2 doses for children).

Before your next visit:

  • After scheduling your next visit, you will need to complete an online COVID-19 screening questionnaire and a new COVID-19 Informed Consent before coming into the clinic. This is to help reduce the chances of an infected person entering the clinic.

  • Once you arrive for your appointment, please wait in your vehicle or outside the clinic. You may text us at our direct line to alert us of your arrival.

    • Michael’s direct line: 408-724-9999

    • Jessica’s direct line: 408-724-8999

  • When we are ready for you, we will call you and walk out to greet you outside the front door of the clinic.

  • We will be wearing a mask and other protective gear. Anyone entering the clinic must wear a mask (there are no exceptions). We will have high quality masks available if you need one. 

  • Your temperature will be taken with a forehead thermometer before you are invited into the clinic.

  • Please come to your appointment in comfortable, loose clothing, as we will no longer be providing Thai pants for your use. 

  • We will now be providing Text Messaging Notifications for your convenience; you will receive text message notifications and reminders along with the standard email notifications and reminders to prevent missed appointments. You may opt out of this feature at any time. 

What to expect in the clinic:

  • To ensure our safety so that we are protected, reducing our risk of contracting the virus and transmitting it from patient to patient, we will be taking the following precautions:

    • You will be asked to use hand sanitizer upon entering and exiting the clinic. Touch-less hand sanitizer dispensers are mounted in all treatment rooms, the reception area and hallway.

    • The reception area is closed for the time being - please do not bring children or family to wait in the reception area unless absolutely necessary.  Please ask us in advance. 

    • We will be wearing Personal Protective Equipment (PPE):

      • N95 masks 

      • Eye protection

      • Hair coverings

      • Medical scrubs

  • We will require masks be worn by all who enter. Please ensure your nose and mouth are covered for the face mask for work properly. If you do not have a face mask, a medically-rated surgical mask will be made available for you.

  • We continue to get tested on a weekly basis.

  • We are fully vaccinated with 3 doses of mRNA vaccine (Moderna) as of November 2021.

  • 4 stage HEPA UV-C filters will be running in each treatment room, in our back office and in the reception area.

  • We will be using CDC recommended and FDA approved disinfectants for cleaning between patients and at the end of the clinic day. As always, we aim for the lowest chemical exposure to our patients and ourselves in cleaning products while meeting CDC requirements for disinfecting for the SARS-CoV2 virus. Information on the product being used is available here.

  • We will still be able to work together towards your health goals with acupuncture, herbs, and manual therapy, ensuring the time for you to be heard, supported and feel connected. 

  • Payment methods:

    • For telemedicine consults:

      • Invoices will be emailed to you (via our Square).

      • You can choose to keep a credit card on file on Square.

      • Signature requirements have been eliminated.

      • If you do not want to keep a credit card on file through our secure merchant services portal, we kindly request payment of the invoice immediately after your session.

    • For in-person sessions:

      • Payment will be collected at the end of the visit. However, we are no longer requiring a signature for accepting credit card payments.

      • Preferred payment methods are:

        • Credit card

        • Apple Pay

        • Google pay

      • Our payment portal, front desk and front desk chair will be disinfected after every use.

  • All appointments may be booked via phone or email.

If anyone is experiencing any of the symptoms associated with what is believed to be an early sign of COVID-19, you will be asked to reschedule your appointment and get tested for SARS-CoV-2.

No in-person treatment will be administered for anyone experiencing any of the following*:

  • Respiratory symptoms (shortness of breath, difficulty breathing, cough)

  • Congestion or runny nose

  • Loss of smell or taste

  • Sore throat

  • Fever (100.8 degrees F or higher) and/or chills

  • Extreme fatigue

  • Body-aches

  • Diarrhea 

  • Nausea or vomiting

  • Other unusual symptoms (e.g. rashes, persistent headache of recent onset, dizziness)

If you have any of these symptoms, please contact us in advance of your appointment, to help determine the best course of action. 

* If you are vaccinated, you must still notify us of these symptoms as vaccination does not fully prevent transmission, especially the newer Omicron variants.

If you have any questions or would like more information on our new policies and procedures, please ask. If you need special accommodations, please let us know in advance of your scheduled appointment.

We continue to be guided by the highest level of safety possible, current public health & infectious disease research, and the official recommendations from the World Health Organization (WHO), Center for Disease Control (CDC), our local Santa Clara County health officials, and acupuncture associations. In light of the severity of the ongoing pandemic, we continue to follow our COVID-19 pandemic policies and procedures to ensure all of our safety

If you have never worked with us or you haven't been in prior to the pandemic, while your experience in the clinic in some ways will feel different, our commitment to providing you the best health care remains constant. These policies allow us to remain open safely during these unprecedented times. 

  • Appointment Availability:

    • We will be treating fewer patients per day with more time between patients allowing ample time between visits to disinfect treatment rooms, shared spaces, and contact surfaces and to reduce your risk of coming in contact with another patient.

    • Appointment availability will be reduced as we slowly re-open with fewer days and fewer hours in the clinic for in-person sessions. With limited appointment availability, this means that your preferred appointment time may not be available and/or you may need to wait longer to get in for an appointment. We greatly appreciate your patience and understanding as we work alongside one another to help protect the safety of our community.

 

  • In-person care will return as the primary way we connect for consultation & assessment. 

    • For the time being, in-person appointments will be conducted in a hybrid fashion:

      • All New Patient Consults and Follow-up Consults (done at the beginning of every visit) will be conducted remotely via phone or a video call to check in and assess your health, progress and concerns, supplements, herbal protocol and all other lifestyle, dietary and exercise recommendations. This will be scheduled at the beginning of your appointment time (with you remaining in your car or outside the clinic) to maximize our face-to-face treatment time.

Estimated COVID-Policy Treatment Timeline infographic